Employment

Responsible for managing the Sonoma County Zip Line Tour division of Alliance Redwoods.  Will recruit, develop and nurture a team who meets the demands of a growing eco-tourism business, provides excellent and safe guest experiences and promotes a ministry mindset culture.

Job Description

Lead and manage all aspects of the Guest Services, Accommodations and Maintenance teams to ensure ARCG synergistically meets the needs of our 32,000+ annual overnight guests.   The Camp and Conference Director is responsible for ensuring our guests have a holistically excellent experience.

Job Description

Responsible for ensuring guest satisfaction with food service utilizing customer service skills.

Assists with the preparation of and the serving of meals and beverages to customers, ensuring great customer service at all times.

Assists in supervision and instruction of subordinate Cooks and Service Workers, as necessary. Prepares or assists in preparation of complete meals – preparing and cooking soups, meats, gravies, vegetables, desserts, salads, baked goods, etc.

Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc. Undertake basic cooking duties such as reducing sauces, parboiling food etc. Prepare simple dishes such as salads, entrees etc. Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.

The assistant housekeeper cleans and assists the housekeeping manager in inspecting rooms and meeting spaces for cleanliness.

Greets arriving guests, answers phones, issues keys, and helps run front office. Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.

Fields calls from potential customers via telephone and email and promotes their company’s products and services. Also assists in running front office and gift shop sales.

Assumes a position of leadership in an emergency, helps to assess medical needs and provides first aid. When necessary, arranges for further medical help or other emergency services.  Assist in running front desk, assisting clients, answering phones as well as administrative projects.

Facilitates guests for high and low ropes course facilities and equipment in the ropes course area.

Generates interest in the environment and natural world, teaching ecological or scientific features of outdoor surroundings by organizing nature walks, team-building, facilitating ropes course and teaching outdoor skills. Naturalist Job Description

Charged with the consistent delivery of world-class customer service to guests while zip lining 
between platforms in trees at speeds of up to 40mph and heights of up to 250ft off the ground. Primary
responsibilities may include (but are not limited to) accomplishing Recreational, Educational, Spiritual, and Social
objectives while ensuring guest safety.

Facilitate guests through programmed activities such as team building, games, initiatives, high and low ropes elements such as giant swings, zip lines and climbing elements.
Program Specialist Job Description